ECEM Unlimited Internet & Calls Passes

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• What are the available Unlimited Internet & Calls passes for this plan?

  There are 2 types of Unlimited Internet & Calls pass:

  1. ECEM Unlimited Internet & Calls passes is specific for usage ONLY in Kelantan, Terengganu, Pahang, Sabah and Sarawak (ECEM Region)
  2. Unlimited Internet & Calls passes is for usage in whole of Malaysia

• What are the ECEM Unlimited Internet passes available for purchase?

  There are 4 types of ECEM Unlimited Internet passes:

  Unlimited Internet Passes	Price	Validity	Internet Quota	Call Quota
  ECEM Unlimited internet and calls (24Mbps) 30-day	RM60	30 days	Unlimited  Speed: 24Mbps	Unlimited
  ECEM Unlimited internet and calls (10Mbps) 30-day	RM45	30 days	Unlimited  Speed: 10Mbps
  ECEM Unlimited internet and calls (5Mbps) 30-day	RM35	30 days	Unlimited  Speed: 5Mbps
  ECEM Unlimited internet and calls (3Mbps) 30-day	RM25	30 days	Unlimited  Speed: 3Mbps

• What are the Unlimited Internet passes available for purchase?

  There are 6 types of Unlimited Internet passes:

  Unlimited Internet Passes	Price	Validity	Internet Quota	Call Quota
  Unlimited internet and calls (18Mbps) 30-day	RM60	30 days	Unlimited  Speed: 18Mbps	Unlimited
  Unlimited internet and calls (12Mbps) (4G/5G) 30-day	RM55	30 days	Unlimited Speed: 12Mbps (4G/5G)
  Unlimited internet and calls (6Mbps) 30-day	RM45	30 days	Unlimited  Speed: 6Mbps
  Unlimited internet and calls (3Mbps) 30-day	RM35	30 days	Unlimited  Speed: 3Mbps
  Unlimited internet and calls (3Mbps) 7-day	RM12	7 days
  Unlimited internet and calls (3Mbps) 1-day	RM3	24 hours

• What are the requirements to enjoy 5G with this rate plan?

  You will be able to enjoy 5G with this rateplan if you meet all the following requirements:

  • Using a 5G capable device. For a list of 5G capable devices please check here;
  • Your SIM is a 4G LTE SIM. To check, just dial *100*6*1*4# from your phone;
  • Enabled 5G settings on your device; and
  •  Within 5G coverage

• Am I allowed to purchase both ECEM Unlimited Internet pass and Unlimited Internet pass?

  Of course. Do note, that the ECEM Unlimited Internet pass is specific for usage ONLY within the ECEM Region. 

• Who can purchase the ECEM Unlimited Internet passes?

  All active subscribers ONLY on Hotlink Prepaid Unlimited ECEM plan can purchase any of the ECEM Unlimited Internet passes. 

• How can I purchase/check the balance quota of my internet passes?

  Download Hotlink app from Google Play/App Store to purchase and manage all internet passes. Alternatively, you may dial *100#. 

• Can I share the Unlimited Internet passes quota with other devices via mobile hotspot?

  No, the Unlimited Internet passes are for usages on your smartphone only. You may purchase a Hotspot pass at RM5 for 30 days to enjoy unlimited Hotspot. Click Add-on Hotspot pass for more info.  

• Is there a quota limit to internet usage on the Unlimited Internet passes?

  There is no quota limit to the Unlimited Internet passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds. 

• What is the Fair Usage Policy for Unlimited Internet ECEM & Unlimited Internet passes and how does it work?

  We offer unlimited internet with Fair Usage Policy (FUP): 

  ECEM Unlimited Internet Passes	Unlimited Internet Passes
  The FUP limit varies for each internet pass as below: Passes with 24Mbps, 10Mbps & 5Mbps speed have a FUP of 50GB Pass with 3Mbps speed have a FUP of 25GB.	The FUP limit varies for each internet pass as below: 30-day passes have a FUP of 50GB 7-day pass have a FUP of 15GB 1-day pass have a FUP of 5GB

  Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.
  There’s no quota limit for surfing on reduced speed. The reduced speed is capped at 512kbps which allows fairly good user experience for video streaming on standard definition, social media apps, internet browsing, etc.

• What happens if I purchase an ECEM Unlimited Internet pass while having an existing ECEM Unlimited Internet pass when I’m within an ECEM Region?

  The ECEM Unlimited Internet Pass with faster speed will take precedence.

  E.g., you have an active ECEM Unlimited Internet and Calls (3Mbps) 30-day pass. You purchase another ECEM Unlimited Internet and Calls (10Mbps) 30-day pass. All internet browsing will now be at 10Mbps instead of 3Mbps. 

• I am travelling out of the ECEM Region; I have an active ECEM Unlimited Internet and Calls (24Mbps) pass. If I purchase an Unlimited Internet and Calls (6Mbps) pass, what will my experience be?

  The Unlimited Internet and Calls (6Mbps) pass will take precedence and all internet browsing will be at 6Mbps while you are not within the ECEM Region.

  You will be able to continue browsing 24Mbps once you are back at your ECEM Region. 

• Are the Unlimited Internet passes recurring/auto-renewable?

  No. They are one-time passes.

• Why is the speed test result on Ookla app higher than the Unlimited Internet pass I purchase?

  Ookla’s speed test will show the actual speed of Maxis’ network at your area without speed caps. However, the Unlimited Internet pass that you purchased comes with a speed cap.

  To unlock and enjoy the uncapped speed, you may purchase our Add-on Internet Passes.

• Is there a limit to the unlimited calls that are included in the Unlimited Internet passes?

  No, there are no limits to the unlimited calls. However, customers are subjected to Maxis’ Fair Usage Policy and we reserve the rights to interrupt, bar, suspend or restrict the service if your usage appears unusual.

  You will be informed prior to reaching the limits as per our Fair Usage Policy.

• The unlimited calls are applicable to which types of call usage?

  It is applicable to domestic mobile/fixed ON-net & OFF-net usage (excluding video calls, calls to chargeable 1-300/1700/600 numbers and calls to TM100 and 121 numbers).