Terms & Conditions
Service Specific Terms & Conditions (“SSTC”) – Hotlink Postpaid (Pre-18th January 2024)
Version [18 January 2024]
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- The Plan(s): Hotlink Postpaid 30, Hotlink Postpaid 40 and/or Hotlink Postpaid 60.
- You: Person(s) signing up for the Plan(s).
- use of the Plan(s) and Service(s) is subject to the General Terms & Conditions (“GTC”) at https://www.hotlink.com.my/en/terms-conditions/hotlink/personal-hotlink-prepaid/general/general-tnc/, this Service Specific Terms & Conditions (“SSTC”), Maxis Fair Usage Policy and any other applicable terms and conditions, all at https://www.hotlink.com.my/en/terms-conditions/.
- Capitalised terms herein have the same meaning as defined in the GTC.
- Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions (“STC”), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
- We reserve the rights without liability, to revise this SSTC, Plan(s) and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan(s) and Service(s) at https://www.hotlink.com.my/en/terms-conditions/hotlink/, including changes to the Agreement. Your continued use of the Service(s) and/or Plan(s) (after the Effective Date of any revision/change to the terms and conditions of Services and/or Plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the Plan(s) and/or the use of the Services by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes.
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- You are ineligible for this Plan(s) if you owe us any payments.
- This Plan(s) is inapplicable to you if you are a commercial user and/or bulk subscriber.
- This Plan(s) is only eligible for new Plan(s) activations customers, Mobile Number Portability (MNP) customers or customers requesting for Service Migration from prepaid.
- You may sign up to a maximum of five (5) Hotlink Postpaid lines per one (1) NRIC.
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- The Plan(s)’ structure is in the appended Appendix and also published on our official website at www.hotlink.com.my, which may be updated by us from time to time. Charges published are exclusive of all applicable taxes.
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- A deposit of RM150 is chargeable for non-Malaysians signing up for the Plan(s)
- Non-payment for any one of the Plan(s) may result in suspension or barring of all the Services until the outstanding amount is paid.
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- You acknowledge and accept, for the voice & SMS' allocated with the Plan(s) that the unlimited minutes and SMS':
- applies to domestic mobile/fixed ON-net usage (Maxis to Maxis calls and SMS’) & OFF-net usage (calls and SMS’ from Maxis to other Service Provider) for the Plan (excluding, video calls, calls to numbers with special charges e.g. 1-300/1-700/600, 121, TM100, 1MOCC, 02-prefix numbers for IDD calls to Singapore & 080-prefix numbers for border calls to Brunei).
- are for standard person-to-person calls or texts and not for any commercial and/or non-personal usage;
- is NOT meant for multiple simultaneous calling, conference calling (unless you are subscribed to the conference calling service with Maxis), re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity we consider to be non-standard usage.
- You acknowledge and accept, for the voice & SMS' allocated with the Plan(s) that the unlimited minutes and SMS':
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- The rates outlined in the Plan(s) structure (as per the Appendix) do not account for usages while on an overseas roaming network. Whilst roaming overseas, the prevailing data roaming charges at https://www.hotlink.com.my/en/lifestyle/roaming-n-idd/roaming/ apply.
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- The prevailing IDD charges at https://www.hotlink.com.my/en/lifestyle/roaming-n-idd/idd/ apply.
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- We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:
- shows excessive usage or placing unusual burdens on our Network;
- is for unlawful activities or for suspected fraudulent activities;
- is not in accordance with the Maxis Fair Usage Policy (at https://www.hotlink.com.my/en/terms-conditions/hotlink/personal-hotlink-prepaid/general/maxis-fair-usage-policy/); or
- is for commercial/non-personal purposes.
- We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:
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- For data allocated with the Plan(s), you acknowledge and accept:
- You will experience data browsing at reduced speeds and with no EXCESS charges if any usage exceeds the allocated mobile internet;
- The mobile internet package allocated within the Plan(s) is exclusively for domestic usage only.
- For data allocated with the Plan(s), you acknowledge and accept:
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- Subject to our GTC, a principal line holder may at any time terminate the Plan(s) as follows:
- By calling our customer care line at 1-800-82-1123 or dial 123 from your mobile; or
- By walking into our Maxis Centres listed on www.hotlink.com.my.
- Subject to our GTC, a principal line holder may at any time terminate the Plan(s) as follows:
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(As per Clause 11 of the Hotlink Postpaid SSTC)
HOTLINK POSTPAID 30 Monthly Commitment Fee RM30 MONTHLY DATA, VOICE AND SMS BUNDLE Mobile Internet Package Allocation 2GB Additional Mobile Internet Options Internet Passes via UMB menu (*100#) or Hotlink app (Mobile App) Minutes Allocation (ON-net & OFF-net) Unlimited SMS Allocation (ON-net & OFF-net) Unlimited OTHER CHARGES Video Calls (ON-net) 15sen Video Calls (OFF-net) 40sen MMS (ON-Net) 25sen MMS (OFF-Net) 50sen Calls to 1-300 numbers 0.075 sen/30 secs Calls to 600 85 9999 (Air Asia) RM1.95/min 13777 (Jab Air Sabah) / 15454 (TNB) / 15999 (Talian NUR & DBKL) 0.075 sen/30 secs 100 (Telekom Malaysia Fault Reporting) 0.075 sen/30 secs 103 (TM Directory) RM2/call HOTLINK POSTPAID 40 Monthly Commitment Fee RM40 MONTHLY DATA, VOICE AND SMS BUNDLE Mobile Internet Package Allocation 30GB Additional Mobile Internet Options Internet Passes via UMB menu (*100#) or Hotlink app (Mobile App) Minutes Allocation (ON-net & OFF-net) Unlimited SMS Allocation (ON-net & OFF-net) Unlimited OTHER CHARGES Video Calls (ON-net) 15sen Video Calls (OFF-net) 40sen MMS (ON-Net) 25sen MMS (OFF-Net) 50sen Calls to 1-300 numbers 0.075 sen/30 secs Calls to 600 85 9999 (Air Asia) RM1.95/min 13777 (Jab Air Sabah) / 15454 (TNB) / 15999 (Talian NUR & DBKL) 0.075 sen/30 secs 100 (Telekom Malaysia Fault Reporting) 0.075 sen/30 secs 103 (TM Directory) RM2/call HOTLINK POSTPAID 60 Monthly Commitment Fee RM60 MONTHLY DATA, VOICE AND SMS BUNDLE Mobile Internet Package Allocation 50GB Additional Mobile Internet Options Internet Passes via UMB menu (*100#) or Hotlink app (Mobile App) Minutes Allocation (ON-net & OFF-net) Unlimited SMS Allocation (ON-net & OFF-net) Unlimited OTHER CHARGES Video Calls (ON-net) 15sen Video Calls (OFF-net) 40sen MMS (ON-Net) 25sen MMS (OFF-Net) 50sen Calls to 1-300 numbers 0.075 sen/30 secs Calls to 600 85 9999 (Air Asia) RM1.95/min 13777 (Jab Air Sabah) / 15454 (TNB) / 15999 (Talian NUR & DBKL) 0.075 sen/30 secs 100 (Telekom Malaysia Fault Reporting) 0.075 sen/30 secs 103 (TM Directory) RM2/call