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Terms & Conditions

Service Specific Terms & Conditions ("SSTC") - Hotlink Prepaid 1.0

Version: 13 March 2025

    1. Plan: Hotlink Prepaid 1.0.
    2. You: Person(s) who sign(s) up for the Plan.
    3. The Plan and Service(s) is subject to the General Terms & Conditions ("GTC") at https://www.hotlink.com.my/en/terms-conditions/general/, this Service Specific Terms & Conditions – Hotlink Prepaid 1.0 ("SSTC"), Maxis Fair Usage Policy (“FUP”) at https://www.maxis.com.my/en/terms-conditions/general/maxis-fair-usage-policy/ and any other applicable terms and conditions, all at https://www.hotlink.com.my/en/terms-conditions/.
    4. Capitalised terms herein have the same meaning as defined in the GTC.
    5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions ("STC"), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
    6. We reserve the rights without liability to revise this SSTC, Plan and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan, Service(s) at https://www.hotlink.com.my/en/terms-conditions/, including changes to the Agreement.  If you do not accept such revisions and/or changes, you are required to terminate the Plan and/or the use of the Services under the Plan in accordance with this SSTC by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes. Save where terminated based on the foregoing, any continued use of the Service(s), and/or the Plan (after the Effective Date of any revision and/or change to the terms and conditions of the Agreement, Services, and/or Plan) shall constitute unconditional acceptance by you of such revisions and/or changes and you shall be bound by the same.
    1. The Plan is only eligible for new Hotlink prepaid account activation customers, Mobile Number Portability (MNP) customers or customers requesting to change to this Plan from other prepaid plan.
    2. You must be at least twelve (12) years old to sign up for the Plan.
    3. You are allowed to sign up a maximum of five (5) Hotlink prepaid accounts only.
    4. Notwithstanding the above, we reserve the right to change the eligibility criteria at any time and from time to time.
    1. Your top-up amount for prepaid services will determine the number of active-days to make calls and SMS, and have access to the internet (“Active Period”).
    2. The rates for the call, SMS and MMS under this Plan are as below:
    Usage type Usage block Rates
    Standard call rates to all domestic numbers 60 second RM0.30
    SMS to domestic numbers Single SMS RM0.15
    Domestic MMS to Maxis/Hotlink numbers Single MMS RM0.25
    Domestic MMS to numbers on other operators Single MMS RM0.50
    Calls to special numbers (including but not exclusive to 1-300, 1-800, and others)

    Charges per the applicable rates set by the respective service provider of the special numbers.
    1. After the end of the Active Period, you can only receive incoming calls and SMS: (i) until your-next top up; or (ii) for a period of fifty (50) days from the end of Active Period, whichever is later (“Credit Grace Period”). During the Credit Grace Period, all or any balance from unutilised prepaid credit and/or unutilised mobile internet data will be suspended from usage until the next top-up.
    2. You must top-up to resume full Service(s) of the Plan before the end of the Credit Grace Period. Failure to top-up before the end of the Credit Grace Period will result in termination of the Plan and any unutilised prepaid credit will be forfeited.
    1. All existing Hotlink prepaid customers of any Hotlink prepaid rate plan can request to change to this Plan via Hotlink app. 
    2. Upon successful change to this Plan:
      1. a fee of RM5.00 will be charged onto, and deducted from, your Hotlink prepaid account;
      2. your account Active Period will be replaced with thirty (30) active-days from the date of the successful change, and the Credit Grace Period will be reset to fifty (50) days; and
      3. all existing internet passes subscriptions under your previous rate plan will be terminated.
    1. Under the Plan, you are entitled to purchase any of the following internet passes via USSD by dialing *100# or Hotlink app:
    No Internet Passes Quota Voice Call Quota Price (RM) Validity
    Period
    (day(s))    		 Hotspot
    1 70GB (4G/5G) and 30GB (5G) (Usable in Malaysia, Singapore, Indonesia and Thailand) 70GB (4G/5G) and 30GB (5G only)
    		 Unlimited 60 30 Yes
    2 Unlimited data with uncapped speed 200GB
    (subject to FUP)
    		 Unlimited 55 30 Yes
    3 Unlimited data 12Mbps and uncapped 5G (8pm-8am) 200GB
    (subject to FUP)
    		 Unlimited 40 30 Yes
    4 50GB (4G/5G) and 50GB (5G) 50GB (4G/5G) and 50GB (5G only)
    		 Unlimited 35 30 Yes
    5 Unlimited data 6Mbps and uncapped 5G (8pm-8am) 40GB
    (subject to FUP)
    		 Unlimited 25 30 Yes
    6 30GB (4G/5G) and 30GB (5G) 30GB (4G/5G) and 30GB (5G only) Unlimited 25 30 Yes
    7 Unlimited data 6Mbps and uncapped 5G (8pm-8am) 20GB
    (subject to FUP)
    		 Unlimited 12 7 Yes
    8 Unlimited data 6Mbps and uncapped speed 5G (8pm-8am) 6GB
    (subject to FUP)
    		 Unlimited 4 1 Yes
    9 3GB 3GB
    		 - 3 1 Yes
    1. The prices of internet passes stated in Clause 17 above are inclusive of applicable tax.
    2. All unlimited internet passes are subjected to FUP. Please refer to our FAQ at https://www.hotlink.com.my/en/faq/products/hotlink-prepaid/ for more information about FUP.
    3. If you purchase any of the unlimited internet passes, you will enjoy an uncapped speed in 5G network from 8 p.m. to 8 a.m., and usual internet capped speed in 5G network (i.e., 6Mbps/12Mbps) in other time window. 
    4. If the internet pass you purchased provides you with unlimited voice call quota, it includes voice call made to domestic fixed landlines, mobile lines, emergency numbers and 1800 numbers. Charges may apply to any call made to special numbers (eg. 1300/121/20018).
    5. All internet passes are non-auto renewable and strictly for personal usage only.
    1. In order to use 5G internet pass under this Plan (“5G Internet Pass”), you must:
      1. have a 5G capable, supported and enabled Mobile Device to access and utilize the 5G network;  
      2. be within the 5G network coverage area. A map of 5G network coverage area can be found at  https://www.maxis.com.my/en/about-maxis/5g-network/; and
      3. have a 4G LTE enabled SIM. You may check your SIM status by dialing this code *100*6*1*4# from your mobile device.
    2. The 5G Internet Pass may be subject to other terms, conditions or stipulations as may be prescribed by the Ministry of Communications and Multimedia, the Malaysia Communications and Multimedia Commission and/or Maxis’ third party service provider of the national 5G wholesale network from time to time.
    3. Notwithstanding the above, Maxis reserves the right to alter the 5G availability criteria at any time.
    1. 5G Internet Pass under this Plan is only available within the 5G network coverage area via use of a 5G capable, supported and enabled Mobile Device. If you are located outside the 5G network coverage area, you will automatically be switched to any of our other available networks.
    2. Maxis does not represent, warrant, understand and/or guarantee that:
      1. the 5G Internet Pass will be provided without errors and/or uninterrupted; 
      2. your experience of the Services which you are subscribing from Maxis on our other available networks will not be impacted in an adverse manner; and
      3. Maxis will and is able to correct or rectify all or any part of the errors, interruption or such adverse impact to the existing Services. 
    3. You understand and acknowledge that the services offered pursuant to the 5G Internet Pass may be subject to limitations, delays and/or other problems inherent in communication facilities and network and/or the third party 5G network, including the internet and Maxis shall not be responsible to you and/or any third party for any delays, delivery, failures, or other damage or loss resulting from or in connection with such limitations, delays and/or problems.
    4. Without derogating from the disclaimer and limitation of liability under the GTC which are applicable to you, Maxis makes no representation or give any condition, indemnity, warranty, guarantee, whether express or implied, about whether the services offered pursuant to the 5G Internet Pass will operate and be compatible with any Content, Equipment, hardware or software or that it will be compatible with the national 5G wholesale network. You acknowledge and agree that Maxis relies on one or more third party service providers in relation to the 5G Internet Pass (including its availability and continuity) and as such, to the fullest extent permitted by law, Maxis excludes any liability and shall not be liable to you and/or any third parties whether in contract, tort or otherwise for any loss, damage or liability incurred or sustained by you and/or any third party (including loss of revenue or loss of services or connectivity) caused by or in relation to any delay, failure, breakdown, inability to use or access, interruption or disruption by any of our third party service providers including Maxis’ third party service provider of the national 5G wholesale network or in respect of interruption or adverse impact to existing services subscribed from Maxis arising from your purchase of the 5G Internet Pass.
    5. Notwithstanding anything to the contrary in this SSTC, you acknowledge and agree that:
      1. you have not relied on any representation, warranty, statement or similar made by Maxis’ third party service provider of the national 5G wholesale network in connection with your decision to use or the manner in which you will make use of the 5G Internet Pass including where such 5G Internet Pass is provided to you as part of products or services (or bundled products or services) by Maxis;
      2. you are solely responsible for your decision to use, and the manner in which you will make use of, the 5G Internet Pass and does so at your own risk (including where the 5G Pass is used in connection with the preservation of life or property);
      3. you are solely responsible for making your own decisions on appropriate alternative redundancy, connectivity and data solutions in the event the 5G Internet Pass is unavailable, disrupted or operate with error;
      4. the 5G Internet Pass will not necessarily operate without error and will not always be available; 
      5. Maxis’ third party service provider of the national 5G wholesale network does not owe you any duty of care or similar duty and you release Maxis’ third party service provider of the national 5G wholesale network from any liability arising from your use of the 5G Internet Pass; and
      6. you must not do anything that may interfere with Maxis’ third party service provider of the national 5G wholesale network and/or connect or knowingly permit any third party to connect any equipment to the 5G network.
    1. Subject to our GTC, you may at any time terminate the Plan by:
      1. Calling our customer care line at 1-800-82-1123 or dial 123 from your mobile;
      2. Walking into our Maxis Centres listed on www.maxis.com.my; or
      3. Writing in to customercare@maxis.com.my.
    1. We reserve the rights at any time at our sole discretion whether with or without notice to you and without being liable to you and/or any third party, to immediately interrupt, bar, suspend or restrict the Plan (including 5G Internet Pass) for such time as we see fit, withdraw or terminate, discontinue or disconnect the Services including if:
      1. any technical failure occurs in Services pursuant to the Network (which includes any network operated by any third party which are connected to Maxis’ network);
      2. the services pursuant to the 5G Internet Pass, our Network or systems are being upgraded, modified or maintained;
      3. your usage shows excessive usage or placing unusual burdens on our Network;
      4. in our determination that the Plan is or may be used by you for unlawful or suspected fraudulent activities;
      5. your usage is not in accordance with the FUP or contrary to any of the terms and conditions of this SSTC and/or the GTC;
      6. your usage is for commercial/non-personal purposes; 
      7. where Matters Beyond Our Reasonable Control prevents us from performing and/ or continuing our obligations this SSTC, the GTC and/or the FUP;
      8. you have relocated or have been relocated to an area outside the 5G network coverage area; or
      9. we are required to do so by law, statute, enactment, regulations, code or by any relevant authorities, including the Maxis’ third party service provider of the national 5G wholesale network.
    2. In the event of occurrence of Clause 32 above and where no prior notice is provided, Maxis may to the extent commercially reasonably practicable give you notice of such changes in any form as Maxis deem reasonable or appropriate.
    3. The terms and conditions stated herein shall be governed by the laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.