Terms & Conditions

Service Specific Terms & Conditions (“SSTC”) – Hotlink Prepaid Video

Version [2nd October 2025]

    1. The Plan: Hotlink Prepaid Video Plan
    2. The Plan(s) and Service(s) is subject to the General Terms & Conditions ("GTC"), Service Specific Terms & Conditions ("SSTC"), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/FUP and www.hotlink.com.my/tnc
    3. Capitalised terms herein have the same meaning as defined in the GTC.
    4. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions ("STC"), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
    5. We reserve the rights without liability, to revise this SSTC, Plan(s) and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan(s), Service(s) at www.hotlink.com.my/tnc, including changes to the Agreement. Your continued use of the Service(s) and/or Plan(s) (after the Effective Date of any revision/change to the terms and conditions of Agreement, Services and/or Plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you may discontinue using the Plan(s) and/or the Service(s), failing which you are assumed to have accepted the changes.
    1. Your top-up amount will determine the number of active-days to make calls, SMS, and access to the internet (“Active Period”).
    2. After the Active Period ends, you can only receive incoming calls and SMS' (“Credit Grace Period”). During the Credit Grace Period, all balance from credit & Mobile Internet passes will be suspended from usage.
    3. You must top-up to resume full Service(s). Failure to top-up before the end of the Credit Grace Period will result in line termination.
    4. Hotlink Prepaid Video Plan gives you 50 days of Credit Grace Period.
    1. Hotlink Prepaid Video Plan customers are entitled to purchase the internet passes set out below:
    PASS NAME STANDARD QUOTA PRICE AUTO-RENEWAL
    2GB for 1 day 2GB RM3 No
    1GB for 7 days 1GB RM7 No
    2GB for 7 days 2GB RM10 No
    2GB for 7 days 2GB + Unlimited Calls RM15 No
    4GB for 30 days 4GB RM25 No
    8GB for 30 days 8GB RM35 No
    10 GB for 30 days 10GB RM45 No
    10 GB for 30 days 10GB + Unlimited Calls RM60 No
    1.  You can subscribe to multiple Internet Passes at any point of time as the passes are stackable.
    2. You will not incur any additional charges upon exhaustion of internet quota. You may still access the internet but at a reduced speed limited to a maximum of 64kbps.
    3. Customers who purchase any of the internet passes mentioned above is entitled to redeem one free YouTube pass.
    1. FREE Social Chat on Hotlink Prepaid Video Plan refers to internet at reduced speed limited to a maximum of 64kbps.
    2. This service is FREE over the Active Period only, and is subject to a monthly Fair Usage Policy (FUP) of 500MB per month. Upon exhaustion of the FUP quota, FREE Social Chat services will be disconnected.
    3. Peer-to-Peer (P2P) sharing, Internet tethering & VoIP services are not allowed on Free Social Chat.
    4. FREE Social Chat of Hotlink Prepaid Video Plan is not available for reactivation from Credit Grace Period status via credit transfers (Ask-A-Top Up, Share-A-Top Up, Post-A-Top Up, SOS-Top Up, Auto Top Up, Maxis Pay & M-Money). The FREE Social Chat remains available for reactivation via direct top up, such as top up ticket, E-Pin & Online Banking.
    1.  FREE 10GB a month YouTube/Video on Hotlink Prepaid Video Plan refers to any usage of internet on the Youtube, Tonton, Astro Go, iflix, Viu application.
    2. You will receive a 2.5GB YouTube/Video per week internet upon Activation of the Services. The 2.5GB YouTube/Video internet quota will be refreshed every week from the day of your activation, as long as your Hotlink account is active.
    3. This service is FREE over Active Period only, and is subject to a monthly Fair Usage Policy (FUP) of 2.5GB per week. Upon exhaustion of the FUP quota, the internet quota from internet passes purchased by the customer will be utilized. In the event the customer has not purchased or has exhausted the internet quota of such internet passes, the internet quota from the FREE Social Chat will then be utilized.
    4. Internet tethering services is allowed with the FREE 10GB YouTube/Video, and is subject to a speed limit of 5 Mbps.
    5. FREE 10GB YouTube/Video of Hotlink Prepaid Video Plan is not available for reactivation from Credit Grace Period status via credit transfers (Ask-A-Top Up, Share-A-Top Up, Post-A-Top Up, SOS-Top Up, Auto Top Up, Maxis Pay & M-Money). The FREE 10GB YouTube/Video remains available for reactivation via direct top up, such as top up ticket, E-Pin & Online Banking.
    1.  The FREE YouTube Passes are only offered on the Hotlink Prepaid Video plan.
    2. The FREE YouTube Passes are redeemable upon purchase of the selected internet passes as stated in clause 11 - “Internet Passes in Hotlink Prepaid Video Plan”.
    3. The FREE YouTube Passes offers free internet usage that is applicable to selected video applications namely YouTube.
    4. The FREE YouTube Passes currently offered by Hotlink are as below:-
    PASS NAME FREE UPON PURCHASE OF BASE INTERNET PASS PRICE
    4GB (YouTube) 1 day 2GB for 1day RM3
    2GB (YouTube) 7 days 1GB for 7 days RM7
    4GB (YouTube) 7 days 2GB for 7 days RM10
    4GB (YouTube) 7 days 2GB + unlimited calls for 7 days RM15
    8GB (YouTube) 30 days 4GB for 30 days RM25
    16GB (YouTube) 30 days 8GB for 30 days RM35
    20GB (YouTube) 30 days 10GB for 30 days RM45
    20GB (YouTube) 30 days 10GB + unlimited calls for 30 days RM60
    1.  The FREE YouTube Passes are only redeemable via My Rewards on Hotlink App.
    2. You are only eligible to redeem the FREE YouTube Passes upon successful purchase of the selected internet passes offered in Hotlink Prepaid Video and only if the selected internet pass purchased is still active.
    3. Upon exhaustion of the Free YouTube Pass quota, internet quota will be deducted from the next available internet pass or from the FREE Social Chat. If you do not have any other available active internet pass, you will not be able to access the internet.
    4. The YouTube Passes are valid over a promotional period and are subject to change from time to time.
    5. The internet usage is only valid for usage within the YouTube application.
    6. If there are pages within the YouTube application that is hosted by a third party website, internet usages on those pages will not be drawn from the FREE YouTube passes but will be drawn from the base internet pass.
    7. The FREE YouTube Pass is valid for usage according to the validity of the eligible mobile internet pass purchased.
    1.  Hotlink Friendz has ended on 18 September 2025.
    2. You are recommended to switch to video calls or voice calls via WhatsApp, Facebook Messenger, WeChat and more for a convenient and cost-effective way to stay in touch.
    3. For FAQs, visit https://www.hotlink.com.my/en/faq/products/prepaid-video/hotlink-friendz-discontinuation/.
    1.  Standard call rates to all domestic numbers is charged at RM0.30 per 60 second block.
    2. SMS to domestic numbers is charged at RM0.15 per SMS.
    3. Domestic MMS to Maxis/Hotlink numbers is charged at RM0.25 per MMS.
    4. Domestic MMS to numbers on other operators is charged at RM0.50 per MMS.
    1. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:
      1. shows excessive usage or placing unusual burdens on the network;
      2. is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with the Maxis Fair Usage Policy (at www.hotlink.com.my/FUP)
      4. is for commercial/non-personal purposes.