Frequently Asked Questions
Switch To Hotlink - General
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Switch to Hotlink or Mobile Number Portability (MNP) allows you to change to a new mobile service provider, while maintaining your existing mobile number.
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Do not cancel current service with your existing service provider prior to switching over to Hotlink as it will prevent you from keeping your old number.
Only active numbers can request to switch-over to new service provider. To switch to Hotlink, you just need to make your request at any Maxis store, Hotlink store or Hotlink Online Store at https://store.hotlink.com.my/
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You can switch to Hotlink by:
- Hotlink Postpaid: Maxis stores, Hotlink stores or Hotlink Online Store (available for switch without phone sign up)
- Hotlink Prepaid: Maxis stores, Hotlink stores or Hotlink Online Store
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- Ensure your current line remains active until the switching process is completed
- Clear any outstanding bills or contract obligations with your current service provider.
- Ensure that you are using the same ID (NRIC/Passport) that you use to register with your current service provider when you are registering with Hotlink.
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Switching request is free of charge.
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Your will get a new SIM card when you request to switch to Hotlink. If your request is done online, a new SIM will be delivered to you. Insert the Hotlink SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.
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The switch process takes up to 2 business days for individual registration.
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No. Only the registered owner of the mobile number can perform the switch to Hotlink.
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Yes, you can request to switch to any Postpaid plans and vice versa.
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You will receive an SMS to notify you on the failure reason. Should you need further clarification, do contact us at 1300-820-120.
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- After submitting your request to switch to Hotlink, your current provider will send you a confirmation SMS.
- Make sure you follow the SMS instruction before the stated deadline. SMS replies are case sensitive.
- Once your current service provider SIM is no longer working, do switch to the Hotlink SIM provided.
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Your request to switch will be submitted to Maxis by your new/ intended service provider, hence you need to approach the service provider who you would like to switch to.
Tips for smooth switching process: -
- Your personal details register with us are matching with your details submitted to your new service provider;
- If your mobile service is linked to a fibre, you need to ‘unlink’ the service(s) or change your existing mobile plan to allow a porting transaction;
- Ensure you have fulfilled your contract obligations (if any);
- Paid all your overdue or outstanding amount or usages with us;
- Not blacklisted by any telco service provider;
- Reply to any SMS confirmation within the specified time
If your request was rejected due to failure to meet any of the above industry standard handling; to resubmit your request to switch out your mobile, do request your new service provider. -
You will need to approach the service provider you would like to switch to.
Tips for smooth switching process: -
- Your personal details register with us are matching with your details with the other service provider
- Ensure you have fully settled any outstanding SOS topup.
- Not blacklisted by any telco service provider
- Reply to any SMS confirmation within the specified time.
