HOTLINK PREPAID REWARDS - FAQ

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• Did Hotlink Rewards change?

  Effective 21^st November 2022, Hotlink Prepaid Rewards has been improved to serve you better by giving you more value for money rewards with new features.

• What is the new Hotlink Prepaid Rewards about?

  The new Hotlink Prepaid Rewards allows you to enjoy various types of rewards via the Hotlink app which includes: -

  1. getting Hotlink Reward Voucher(s) for every successful mobile internet pass purchase provided you meet the eligibility criteria.
  2. downloading deals for free.
  3. purchasing Hotlink e-Vouchers of external merchants at discounted price.

• How do I enjoy the NEW Hotlink Prepaid Rewards?

  Simply update your Hotlink app to version 5.6 and above via Google Play Store or Apple App Store to start enjoying your new rewards.

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• How can I earn Hotlink Reward Voucher(s)?

  You will earn Hotlink Reward Voucher(s) for every successful purchase of any mobile internet pass priced RM5 and above.

• What are the eligibility criteria to get Hotlink Prepaid Rewards Voucher(s)?

  A reward voucher will be given if all the criteria below are met.

  1. Have an active Hotlink Prepaid account/line except Hotlink Tourist SIM and Hotlink Postpaid;
  2. Have logged in to Hotlink app at least one (1) time within tenure;
  3. Three (3) days after Hotlink app log in and activation; and
  4. Successful purchase of any mobile internet pass that falls within the RM eligibility tier

• What are the different tiers available to earn Hotlink Reward Voucher(s)?

  Please refer to table below for the eligible amount of mobile internet passes.

  Tier	Eligible Mobile Internet Pass Amount
  1	RM 5 – RM 9.99
  2	RM 10 – RM 19.99
  3	RM 20 – RM 29.999
  4	RM 30 – RM 39.99
  5	RM 40 – RM 49.99
  6	RM 50 and above

• What is the difference between the tiers outlined above?

  The value of Hotlink Reward Voucher increases incrementally following the tiers based on the amount of mobile internet pass purchased.

• What type of Hotlink Reward Voucher(s) can I earn?

  You may receive any one or more of the following voucher type subject to the availability at the point of your purchase of mobile internet pass: -

  1. Free mobile internet
  2. Discount on mobile internet pass; and
  3. e-Voucher discount voucher

• How do I earn more Hotlink Reward Voucher(s)?

  Get more mobile internet pass that meets the eligibility will give you more Hotlink Reward Vouchers.

• Upon successful purchase of a Mobile Internet Pass, how will I receive my Hotlink Reward Voucher(s)?

  All Hotlink Reward Voucher will be awarded via Hotlink app. You must download and login to the latest Hotlink app version 5.6 and above to receive any Hotlink Reward Voucher.

• How can I view and use my Hotlink Reward Voucher(s)?

  You can view your Hotlink Reward Vouchers via Hotlink app only. Go to ‘Rewards’ tab, click on ‘My Vouchers’ to view and use your available vouchers.

• What are the terms and conditions for using the Hotlink Reward Voucher(s)?

  Each voucher will have its distinctive terms of use as indicated on the respective voucher page on Hotlink app. The general terms that apply for all types of Hotlink Reward Voucher are as follows:

  1. Only one (1) Hotlink Reward Voucher can be applied in each purchase transaction.
  2. All Hotlink Reward Vouchers are not stackable with other vouchers and cannot be used in conjunction with other discounts, privileges, or promotional offers, unless otherwise specified by Maxis.
  3. Hotlink Reward Vouchers earned are not transferable to any person or entity and cannot be exchanged for cash.

  
  For discount vouchers for any mobile internet pass, you are required to select and apply the voucher before checkout of any purchase of mobile internet pass.

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• How can I get Hotlink deals on the latest Hotlink app (version 5.6 and above)?

  You can download your preferred deals on the latest version of the Hotlink app for FREE.

• What are the terms and conditions of Hotlink Deals?

  Each Hotlink deal will have its distinctive terms as indicated on the respective deal page on Hotlink app.

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• What happens if I don’t update my Hotlink app to the latest version 5.6 and above?

  Unfortunately, if you’re on any Hotlink app version below 5.6 , you won’t be able to enjoy the new Hotlink Prepaid Rewards. Additionally, starting 1 December 2022, you will only be able to purchase Hotlink e-Vouchers and won’t be able to download any deals as reward points will no longer be available.
  

• Why are Hotlink Reward internet passes and daily reward points claim discontinued from all versions of the Hotlink app?

  At Hotlink, we strive to continuously provide you with improved experience. Therefore, we are making changes to Hotlink Rewards to serve you better. The NEW Hotlink Rewards is designed to give you more value for money rewards and new features, which include internet passes.