What is ‘inactive’ days/period (also known as ‘credit grace’ period)?

During the inactive period, you can only receive incoming calls and SMS. To be able to make calls, send SMS, & surf the internet, please perform a top up. To avoid account termination and mobile number expiry, top up before the end of the inactive period to keep your Hotlink active.

How can I purchase/check the balance quota of my Unlimited Internet Passes?

Download Hotlink app from Google Play/App Store to purchase and manage all internet passes. Alternatively, you may dial *100#.

Is there a quota limit to internet usage on the Unlimited Internet Passes?

There is no quota limit to the Unlimited Internet Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.

Are the Unlimited Internet Passes auto-renewable?

The Unlimited Internet Pass with faster speed will take precedence. E.g. you have an existing Unlimited Internet and Calls (3Mbps) 30-day pass. You purchase another Unlimited Internet and Calls (6Mbps) 30-day pass. All internet browsing will now be at 6Mbps instead of 3Mbps.

Who is eligible to subscribe to Hotlink Streaming Plan?

This plan is open to all existing Hotlink Prepaid customers to change your existing rate plan to Hotlink Streaming Plan via Hotlink app.

How do I enjoy the 5% off Google Play Store and Apple App Store purchases?

You can get 5% upfront reduction for any in-app purchases in both Google Play Store and Apple App Store when you pay it with your Hotlink credit. For more instruction to pay with Hotlink credit for both Google Play Store and Apple App Store, click link: https://www.hotlink.com.my/en/lifestyle/services/operator-billing . Example: Subscribe to Viu monthly subscription via Google play store and charge the payment via Hotlink Credit.

Are the Unlimited Streaming passes stackable?

Yes, you are allowed to stack the Unlimited Streaming passes.

Who is eligible to subscribe to Hotlink Work From Home Plan?

This plan is open to all existing Hotlink Prepaid customers to change your existing rate plan to Hotlink Work From Home plan via Hotlink app.

How do I enjoy the 5% off Google Play Store and Apple App Store purchases?

You can get 5% upfront reduction for any in-app purchases in both Google Play Store and Apple App Store when you pay it with your Hotlink credit. For more instruction to pay with Hotlink credit for both Google Play Store and Apple App Store, click link: https://www.hotlink.com.my/en/lifestyle/services/operator-billing . Example: Subscribe to Viu monthly subscription via Google play store and charge the payment via Hotlink Credit.

Are the Unlimited Work From Home passes stackable?

Yes, you are allowed to stack the Unlimited Work From Home passes.

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If you are an existing user of an old plan, head on over to the Hotlink app to upgrade.

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Select an all-new Hotlink Prepaid plan.

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Click "Get this plan", complete your purchase and you will receive a confirmation.

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Find out more about Hotlink Prepaid

How much is the Hotlink Prepaid starter pack and what is preloaded into the SIM?

The Hotlink Prepaid starter pack is priced at RM10 and preloaded with RM5 credit. Upon activation, the plan gives you 5 active days and 30 inactive days.

What are the voice calls & SMS rates?

With Hotlink Prepaid plan, you will enjoy a flat rate of 30sen/60-sec for calls & 15sen/SMS to all local networks. Video call is same rate as voice call.

How do I manage my account on this plan? E.g. Buy internet pass, check my balance etc.

To manage your account easily and enjoy our wide variety of rewards, download Hotlink app from Google Play or Apple App Store. Alternatively, you may dial #100* to manage your account.