Hotlink Postpaid Device Contract

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• What is Hotlink Postpaid Device Contract?

  Hotlink Postpaid Device Contract lets Hotlink Postpaid customers get the latest smartphones at a much lower price compared to the recommended retail price (RRP).

  You can choose from a wide range of phones on a 12-month or 24-month contract with Hotlink Postpaid 60 plan, and up to 36 months with Hotlink Postpaid 70 plan. The device price will vary depending on the plan and contract duration you choose.
  

• What do I need to pay to sign up for the Hotlink Postpaid Device Contract?

  Here's what you'll need to pay when signing up for a device contract with Hotlink Postpaid:

  1. A non-refundable device price or upfront payment from as low as RM0.
  2. Device advance payment, which will be refunded over 6 to 36 months, depending on the device model and contract length.
  3. For foreigners, a refundable deposit of RM150 applies, in addition to the device price and advance payment.

• Where can I sign up for the Hotlink Postpaid Device Contract?

  You can sign up at any Maxis Store, selected Hotlink dealers, or make things easier by purchasing through the Hotlink Online Store:

  • Head to https://store.hotlink.com.my/
  • Pick your preferred phone model, rate plan, and contract duration, then click ‘Add to cart’.
  • Complete the validation via TAC and click ‘Checkout’ to enter your personal and delivery/collection details.
  • Acknowledge the terms and conditions, make your payment, and you're done!

• I am a foreigner working in Malaysia, can I sign up for the Hotlink Postpaid Device Contract?

  Yes, if you meet our credit policy and have a valid passport. A refundable deposit may be required, depending on your customer status with Maxis. Promotions may have different terms and conditions. Applications will be subject to review and approval.

• Why is the Device Advance Payment needed?

  The Device Advance Payment is a way to show your commitment. This amount will be refunded to you as a monthly bill waiver over 6 to 36 months, depending on your device model and contract period.

• Will there be a penalty if I downgrade or terminate my Hotlink Postpaid plan after signing up for the device contract?

  Hotlink Postpaid Device Contract is subject to Maxis' Device Contract policy and will be tied to either the Hotlink Postpaid 60 or 70 plan for the contract duration of your choice: 12, 24, or 36 months.

  If you downgrade to any of these plans (Hotlink Prepaid, Hotlink Postpaid 30, 45 or 60, Maxis Family Plan, or Maxis Postpaid Share 48) or terminate your plan during the contract, you'll be charged an Early Termination Fee (ETF) as follows:

  Penalty Amount = [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 12/24/36 months)] + RM 100

  • Note: There will be no ETF charged if you upgrade to Maxis Postpaid 79 or above.