Hotlink Postpaid Zerolution

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• What is Hotlink Postpaid Zerolution?

  Hotlink Postpaid Zerolution is a smart device ownership program that allows you to purchase a device with RM0 upfront payment* and pay for it over 24 months.

  *Subject to eligibility, advance payment may be applicable.

  Please refer to Terms and Conditions for more details.

• I heard about the Hotlink Postpaid Zerolution program, how can I sign up for it?

  The Hotlink Postpaid Zerolution program is currently offered on limited time basis to selected customers on invitation.  Customers who are invited are subjected to eligibility and meet our credit requirements.

• What is the difference between Hotlink Postpaid Zerolution and a Normal Device Contract?

  With Hotlink Postpaid Zerolution you can paid off device purchase on monthly installments while device payment is collected upfront for Normal Device Contract.

  Please refer to the Terms and Conditions for more details.

• How many Hotlink Postpaid Zerolution contracts am I allowed to sign up for?

  You are allowed to sign up for ONLY one (1) Hotlink Postpaid Zerolution per NRIC.

• Am I allowed to sign up for a Normal Device Contract with Hotlink Postpaid 60/ Hotlink Postpaid 60 with Home Internet plan if I have already signed up for Hotlink Postpaid Zerolution?

  Yes, you may sign up for only one (1) Normal Device Contract if you have signed up for a Hotline Postpaid Zerolution contract.

  Do note to sign up for a Hotlink Postpaid (plan only or with any Device Contract:

  • You must be 18 years and above and meet our credit requirements.
  • Maximum 2 mobile lines on Hotlink Postpaid plans per NRIC.

• Can I sign up for the MSD (Maxis Safe Device) program for Hotlink Postpaid Zerolution?

  No, it is currently not offered with Hotlink Postpaid Zerolution at the moment.

• Do I need to continue with my contract and pay the remaining instalment if my device is lost or stolen?

  If your device is lost or stolen, you may call us at 123 to block the IMEI of the Device.

  You are responsible for any loss, theft or damage to the Device always and shall continue to pay the Zerolution Monthly Instalment for the Commitment Period and Extended Period.

• Can I change my rate plan after I have signed up for Hotlink Postpaid Zerolution?

  Yes. You are welcome to upgrade your rate plan to any Maxis Postpaid plan with higher commitment.

  However, downgrading your rate plan OR changing your rate plan to a non-eligible plan will be recognized as early termination for your Hotlink Postpaid Zerolution contract.

• I wish to terminate my Hotlink Postpaid Zerolution contract, what should I do?

  We are sorry that you are terminating your contract; please walk into any Maxis Store and we will assist you accordingly.

  Tip: Early termination of your Hotlink Postpaid Zerolution contract will require you to pay the remaining balance device charges.

  You may refer to the Terms and Conditions for more details.