Bill Payment

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• How do I pay my bill without having the hassle of walking in to your outlet?

  You can pay your Hotlink Postpaid Bill online at :
  

  • Hotlink app or Hotlink Self-serve portal.
  • Online banking of all major banks in Malaysia.

   

  Sign up with our direct debit service via Hotlink app or Hotlink Self-serve portal.

• Can I pay via JomPay and what is Hotlink' Bill code?

  Yes, you can pay online using JomPay. Our bill code is 1123

• Can I still pay over the counter or offline?

  The physical payment channels are:

  • Self Serve Kiosk located at selected Maxis stores
  • Petrol kiosk and convenient stores with e-Pay
  • Pos Malaysia

• Can I know the accepted mode of payment for Hotlink bill?

  We accept payment via cash, credit or debit card and online payment.

• Where can I view my payment history?

  You can check on Hotlink app or Hotlink Self-serve portal, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments.

• I have paid, but my bill is not updated. What should I do?

  Please call us with the payment details.

• What cards are accepted for transactions, in Hotlink’ payment channels?

  At Maxis, our apps (Maxis app, Hotlink app), self-serve portals (Maxis Care and Hotlink Self Serve Portal) and our retail outlets accept payment by any Visa or Master; credit or debit cards issued by local banks.

  The cards issued by foreign banks are not supported.

• How secure is it to register my credit or debit card information on Hotlink app and Hotlink Self Serve Portal?

  To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts the information you input. URL for websites with SSL security will begin with "https".

  Plus, every credit or debit card entered, is stored in a PCI DSS-certified data centre. PCI-DSS is the highest standard practiced by global payment services and used by global banks and financial institutions.

• Can I pay with a third party's credit card for payment on Hotlink app and Hotlink Self Serve Portal?

  You must be the owner of the credit or debit card and be able to receive and do the TAC verification for your payment.

• Why is there a RM1 charge during registration of credit or debit card on Hotlink app and Hotlink Self Serve Portal?

  The RM1 charge is to verify that you are the genuine cardholder & that your credit or debit card is still active.

  For credit cards, the amount is not charged to your card and will not be reflected in your statement.

  For debit cards, you will see the amount deducted, however you will be reimbursed with the RM1 within two weeks.

• How do I check payment status after making payment on Hotlink app and Hotlink Self Serve Portal?

  Once the payment is successful, you will receive confirmation SMS and email. Alternatively, you can check on Hotlink app or Hotlink Self-serve portal, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments.

• I didn’t get any email or SMS confirmation, how do I know if my payment is successful?

  On Hotlink app or Hotlink Self-serve portal just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments history.

  Please give us a call if your payment is not listed.

• How do I add and deactivate the credit or debit cards Hotlink app and Hotlink Self Serve Portal?

  For Hotlink app, just go to ‘Me’ and select ‘Payment Methods’

  For Hotlink Self Serve portal, just select your account, tap on Profile and select “Payment Methods”