Refund Request

EXPAND ALL COLLAPSE ALL

• What is this form or request about?

  This is a form where you may submit your request for refund if there's any Deposit/Excess amount in your previous account with Maxis. The refund will be via telegraphic Transfer (TT) for Local Banks, Overseas Banks , DuitNow and Transfer Credit.

• Who is eligble to perform this refund request?

  The refund request form is open to all current and previous Maxis consumer account holders whom is having inactive accounts with Maxis and there's deposit or an exceess amount left in their deactivated accounts.

• Can I submit on behalf of another user?

  No, submission MUST be done by the registered owner ONLY.

• Can I request my refund to a 3rd party?

  NO, Refund to a 3rd party is NOT allowed.

• May I request to transfer the Credit Balance or Deposit into my related account instead of refunding?

  Transfer as payment into related Active/Deactivate account is recommended.

• Is this refund also open for foreigners?

  Yes, it's open for Local and Foreign customers.

• Any limitation for Currency Value?

  We allow refund to other currencies with the exceptions of "Chinese Renminbi",  "New Taiwan Dollar"  & "Korean Won"; these currencies must be converted to USD. 

• Once my request is submitted, when I will receive the confirmation call from Maxis?

  We will contact you within 7 working days for the verification from the submission date.

• What is the timeline for my refund amount to be remitted into my bank account?

  Local bank TT refund will be process within 14 working days and foreign refund is dependent on the Beneficiary /remittance Banker.

• If I never receive the refund within the promised timeline, what should I do?

  You may reach us at 123 from Maxis and Hotlink mobile or 1-800-82-1123 from other Malaysia fixed and mobile lines 

• Why I can't request for a refund via call?

  Bank account number is classified as a sensitive personal data as specified under the PDPA, hence our contact centre shall not obtain such information from customers.

• Is my data/Info secured?

  You can be assured that your data are safe with us. Maxis has implemented sufficient security measures to protect our customer data and we fully comply to the Personal Data Protection Act