Top Up - Share/Ask-A-Top-Up

EXPAND ALL COLLAPSE ALL

• What is Share-A-Top-Up service or Ask-A-Top-Up service?

  With Hotlink Ask-A-Top-Up or Share-A-Top-Up, you can request or send credit to family or friends anytime in just a few easy steps.

  Ask-A-Top-Up allows you to request credit from family and friends anytime via Hotlink App or UMB.

  Share-A-Top-Up allows you to send credit from family and friends anytime via Hotlink App or UMB.

• Who is eligible to use the Share-A-Top-Up service?

  All active Hotlink customers (except Hotlink Super IDD, Tourist plan and Travellers pack), with a tenure of more than 30 days are eligible to use the Share-A-Top-Up service as a donor. All active and deactive (non-active) Hotlink customers (except Hotlink Super IDD, Tourist plan and Travellers pack), (regardless of tenure) are eligible to be recipients of Share-A-Top-Up.

• Who is eligible to use the Ask-A-Top-Up service?

  All active and non-active/inactive Hotlink customers (except Hotlink Super IDD, Tourist plan and Traveller's pack), (regardless of tenure) are eligible to be the recipients of Ask-A-Top-Up. Do ensure that your donor is an active Hotlink customer with a tenure of more than 30 days.

• Will there be any service fee charged to use Ask-A-Top-Up/Share-A-Top-Up service?

  Yes, the donor will be charged a service fee of RM0.50 with every transaction.

• What is the minimum credit I need to have after sharing my credit?

  You must have a minimum credit balance of RM1.00 after using the service as a donor.

• Is there a minimum and maximum amount allowed per transaction?

  Minimum amount/transaction: RM1
  Maximum amount/transaction: RM100

• Is there a limitation to total transaction amount per day and per month?

  Maximum amount/day: RM500 (for both donor and recipient)
  Maximum amount/month: RM500 (for both donor and recipient)

• If my Hotlink credit is received thru Share-A-Top up, will the validity of my Hotlink be extended?

  Your Hotlink Prepaid’s validity will be extended with the credit received thru Share-A-Top up based on the table below:

  AMOUNT	VALIDITY
  RM1 - RM3	2 days (n + 1)
  RM4 - RM5	2 days (n + 1)
  RM6 - RM9	3 days (n + 2)
  RM10 - RM1000	5 days (n + 4)

  n = day of the transaction