Hotlink Prepaid Unlimited - Unlimited Internet Passes

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• Who can purchase the Unlimited Internet Passes?

  All active subscribers on Hotlink Prepaid Unlimited plan can purchase any of the Unlimited Internet Passes.

• What are the Unlimited Internet Passes available for purchase?

  Validity	Data	Price	Hotspot*	High Speed Data from 2am-2pm daily	Local Voice
  30 days	Unlimited (18Mbps)	RM60	Unlimited	Yes	Unlimited
  	Unlimited (12Mbps) (4G/5G)	RM55	Unlimited	NA	Unlimited
  	Unlimited (6Mbps)	RM50	Unlimited	Yes	Unlimited
  	Unlimited (3Mbps)	RM40	Unlimited	Yes	Unlimited
  	Unlimited (3Mbps)	RM35	NA	NA	NA
  7 days	Unlimited (3Mbps)	RM12	NA	NA	Unlimited
  24 hours	Unlimited (3Mbps)	RM3	NA	NA	Unlimited

  *Limited time offer

• What are the requirements to enjoy 5G with this rate plan?

  You will be able to enjoy 5G with this rateplan if you meet all the following requirements:

  • Using a 5G capable device. For a list of 5G capable devices please check here;
  • Your SIM is a 4G LTE SIM. To check, just dial *100*6*1*4# from your phone;
  • Enabled 5G settings on your device; and
  •  Within 5G coverage

• How can I purchase/check the balance quota of my Unlimited Internet Passes?

  Download Hotlink app from Google Play/App Store to purchase and manage all internet passes. Alternatively, you may dial *100#.

• Is there a quota limit to internet usage on the Unlimited Internet Passes?

  There is no quota limit to the Unlimited Internet Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.

• What is the Fair Usage Policy for Hotlink Prepaid Unlimited and how does it work?

  We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.
  
  The FUP limit varies for each internet pass; 5GB for daily pass, 15GB for weekly pass and 50GB for monthly passes for high speed internet and there’s no quota limit for surfing on reduced speed.
  
  The reduced speed is capped at 512kbps which allows fairly good user experience for video streaming on standard definition, social media apps, internet browsing, etc.

• What happens if I purchase another Unlimited Internet Pass while having an existing Unlimited Internet Pass?

  The Unlimited Internet Pass with faster speed will take precedence.
  E.g. you have an existing Unlimited Internet and Calls (3Mbps) 30-day pass. You purchase another Unlimited Internet and Calls (6Mbps) 30-day pass. All internet browsing will now be at 6Mbps instead of 3Mbps.

• Are the Unlimited Internet Passes auto-renewable?

  No.

• I purchased an Unlimited Internet Pass, why am I getting a higher speed test results than 3Mbps/6Mbps/18Mbps on Ookla?

  Ookla speed test will show the actual speed of Maxis’s network at your area without speed cap of your purchased Unlimited Internet Pass of 3Mbps, 6Mbps or 18Mbps.

  In order to unlock and enjoy the uncapped speed, you may purchase our Add-on Internet Passes.