How much is the Hotlink Tourist SIM and what will it come with?

The Hotlink SIM starter pack comes preloaded with RM5 credit and 8GB high-speed Internet, both valid for 15 days. It will also include FREE 60 minute(s) domestic calls & FREE 60 minute(s) IDD calls to China & India.

What are the voice call & SMS rates?

Enjoy a flat rate of 15sen/30-sec & 15sen/SMS to all local networks. Video call rate is the same as voice call rate.

How do I use the Internet? Will I be charged pay-per-use rates of 10sen/10kb?

With the Hotlink Tourist SIM , you will not be charged pay-per-use rates. To use the Internet, purchase an Internet Pass by dialing *100#.

How do I manage my account on this plan? E.g. Buy Internet passes, check my balance etc.

To check on your account balances or to purchase additional Internet you may dial *100#.

What is the life cycle of the Hotlink Tourist SIM?

Hotlink Tourist SIM gives you a 15-day active period upon activation.

What will happen to my unused credit after the active period?

Your unused credit after the active period will be forfeited & your line will be terminated.

What will happen to my ongoing Internet subscription after the active period?

All purchased Internet subscriptions will be terminated, unused quota will be forfeited & your line will be terminated after the 15-day period.

What happens if I exhaust my Internet quota?

Once you have exhausted your Internet quota, your browsing speed will be throttled to 64kbps & subjected to our Fair Usage Policy (FUP).

How do I enjoy the Hotlink Tourist SIM benefits?

Please retain the SIM packaging & card and take it to the respective malls' concierges to receive the mall's tourist card, which will entitle you to special discounts & offers at participating merchants. You can find out more details by following the QR code provided on the SIM pack sleeve. Alternatively you can visit https://www.hotlink.com.my/en/plan/tourism-sim/

FAQ: Hotlink Prepaid eSIM

Hotlink Prepaid eSIM is a form of SIM card that is embedded directly into a device. With Hotlink Prepaid eSIM, you don't need to plug in a physical SIM in your device to use data, make or receive calls & SMS.

Apple iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max
Apple iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max
Apple iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
Apple iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max
Apple iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max
Apple iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XR, iPhone XS series with iOS 12.1.1 or later
Apple iPhone SE (2020), (2022)
Apple iPad, iPad Air, iPad Mini & iPad Pro; (Wi-Fi + Cellular; 2019 and 2020)
Samsung Galaxy Z Flip5 5G and Z Fold5 5G
Samsung Galaxy Z Flip4 5G and Z Fold4 5G
Samsung Galaxy Z Flip3 5G and Z Fold3 5G
Samsung Galaxy Z Flip, Fold & Fold2
Samsung Galaxy S20, S21, S22, S23, S24 series
Samsung Galaxy Note20 series
Samsung Galaxy Tab S9, S9+, S9 Ultra
Samsung Galaxy Watch Active2 (LTE)
Samsung Galaxy Watch 3 (LTE), 4 (LTE), 5 (LTE), 6 (LTE)
Google Pixel 6, 6 Pro, 7 Pro
Honor Magic4 Pro 5G, Honor Magic4 Pro
Huawei Mate 40 Pro 5G, Mate 40 Pro
Huawei P40, P40 Pro, P40 Pro+
Huawei Watch 2, 3, 3 Pro, 4, 4 Pro
OPPO Find X5 Pro 5G
OPPO Find N3 Flip, OPPO Find N3 Fold
OPPO Find N2 Flip
Vivo X90 Pro
Xiaomi 12T Pro, 13, 13 Pro

Hotlink Prepaid eSIM is available for all active Hotlink prepaid and postpaid customers.

You may get Hotlink Prepaid eSIM almost instantly via the Hotlink app. Click HERE to download the Hotlink app.

Alternatively, Hotlink Prepaid eSIM is available at all Maxis Centres.

There is no specific rateplan for Hotlink Prepaid eSIM. You can use it with any of your current Hotlink Plan.

The Hotlink Prepaid eSIM needs to be activated via an eSIM enabled device supported by Maxis.

For activation via the Hotlink app, click "Get NEW Prepaid eSIM", and follow the instructions to complete the registration. Upon successful registration, you may download your eSIM via the Hotlink app or email.

For activation at Maxis Centres, an eSIM activation kit will be provided upon request. Within the activation kit, you will find an activation card which contains a QR code needed for the set-up.

For a limited time offer, there are no additional charges to get the Hotlink Prepaid eSIM.

(Note: Prevailing charges on Hotlink Prepaid SIM pack is applicable for new line activation)

Yes, you can, if your device is among the list of supported eSIM devices. Please walk into Maxis Centres for assistance.

For a limited time offer, there are no additional charges to convert your existing Hotlink Prepaid SIM to eSIM.

You may use your eSIM activation kit to download your eSIM profile again by scanning the QR code available on the eSIM activation kit. We advise that you keep the eSIM activation kit for future use.

Otherwise, you may walk into Maxis Centres to request for a new eSIM activation kit/card.

Prevailing charges for SIM replacement may apply.

Hotlink Prepaid eSIM profile is equivalent to your conventional SIM, containing all personal SIM information. This eSIM profile allows the device to connect to our mobile network to send and receive calls, SMS, and access apps, independently without the need for Bluetooth pairing to your smartphone.

Please check the eSIM manual installation guidance we have sent to the email address updated during the eSIM registration. Follow the installation instructions in the email accordingly.

If problem persists, you may walk in to Maxis Centres.

No. An eSIM profile works on one device only and can’t be reused on a different device. If you're getting a new device, you would need a new eSIM. For a smooth transition and minimal disruption to your usage, we recommend backing up and restoring all your information, app details, etc., to the new phone before visiting Maxis stores for an eSIM replacement.

Once the replacement is done, the mobile connection on your old eSIM and device will be disconnected and you may activate the new eSIM on your new device immediately to stay connected.

You should delete your eSIM profile by resetting your eSIM and terminating your subscription associated to the device.

For eSIM, any change in device will require a new eSIM (SIM replacement treatment).

Yes, you can request to change to the standard SIM card at any Maxis stores. Prevailing charges for SIM replacement may apply.

Please call our customer service hotline immediately to report the loss and request for temporary suspension to prevent unauthorised usage.
Walk into any Maxis Store to replace your SIM card. Please bring your MyKad, as we will conduct a biometric verification before making the amendments.

For foreigners, please walk in personally with your passport. A replacement fee of RM10 is applicable.

Frequently Asked Questions

Hotlink Prepaid eSIM

What is Hotlink Prepaid eSIM?

Which devices are supported by Hotlink Prepaid eSIM?

Who is eligible to activate Hotlink Prepaid eSIM?

Where can I get Hotlink Prepaid eSIM?

Do I have to be in a specific rateplan in order to use Hotlink Prepaid eSIM?

How do I activate the Hotlink Prepaid eSIM?

How much are the charges to get a Hotlink Prepaid eSIM?

I'm an existing Hotlink Prepaid customer. Can I convert my Normal SIM to eSIM?

I accidentally delete/reset my eSIM profile. How do I restore my eSIM profile?

Why do I need a Hotlink Prepaid eSIM profile on my device?

I registered a new eSIM via Hotlink app. What should I do if the download of my eSIM profile failed?

I'm an eSIM user and will be getting my new eSIM capable device soon. Can I use the same eSIM on the new device or what should I do?

What should I do if I sell or pass on my eSIM enabled devices?

I tend to switch devices depending on my situation, i.e. travel, etc. Since now I’m using eSIM on my mobile device, how do I switch to other devices?

Can I change my eSIM to be used on the standard SIM card if I switch to a non-eSIM device?

My mobile device with Hotlink Prepaid eSIM was stolen/lost. What should I do?

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