Roaming General

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• How do I activate International Roaming on my mobile phone?

  For Hotlink Prepaid customer, your international roaming is automatically activated upon activation of your Hotlink prepaid line.

  For Hotlink Postpaid customer, you can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu:

  • Dial *100# 
  • select Intl Roaming
  • select any Country
  • select again Intl Roaming
  • select ON.

     

• Do I need to pay any fee for subscribing to International Roaming service on my mobile phone?

  No, there is no fee for subscription to International Roaming. Your International roaming usages are charged on pay-per-use and in the form of passes such as DataRoam Pass. 

• Can I still turn on the International Roaming service when I am already abroad?

  For Hotlink Prepaid customer, data roaming is provisioned to you by default.

  For Hotlink Postpaid customer, you can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu:

  • Dial *100#
  • select Intl Roaming
  • select any Country
  • select again Intl Roaming
  • select ON.

     

• Can I call Hotlink customer care line for assistance from abroad for free?

  If you need assistance while abroad, you may dial *123# from your mobile phone at no costs.

• How to I ensure if Hotlink roaming is available in the country that I am visiting and which service is available ?

  There are 2 ways.

  1. Hotlink roaming service enables call and SMS within all roaming partners networks as well as Data connections in most countries. You can get the info on services and rates in here.
  2. If you are already travelling, when you switch ON your mobile or upon arrival, you will receive a Welcome SMS indicating the network you are hook up to as well as the available services.
      

  For countries where there is NO data romaing, it is advisable to SWITCH OFF Data Roaming on your phone settings and use other alternative means.

• How do I check roaming rates for calls, SMS and data?

  You can check roaming rates easy in here.

• How do I save on calls to Malaysia while I’m abroad?

  Use our Roam 120 service to enjoy better savings whenever you call Malaysia from overseas.

  To use, dial *120*<country code><area code/mobile prefix><phone number># to call.

• What is the charging block when I make call from abroad?

  The charging block for making call from abroad is 60 seconds.

• I'm currently roaming on SK Telecom in Korea. I noticed they are on VoLTE. What do I need to do to be able to use VoLTE here?

  If you have enabled VoLTE on your phone and currently using it in Malaysia, you will enjoy VoLTE seamlessly when you roam in Korea with SK Telecom.

  If you have yet to enable VoLTE, you just need to enable it on your mobile phone at Setting > Mobile Network > Mobile Data > Enable VoLTE.

  *Steps to enable VoLTE may differ subject to mobile device models.

• Will there be any extra charge for my VoLTE call while roaming?

  There is no additional charge for VoLTE calls. Your call will be based standard roaming call rate; For rates, check here.

• Will the VoLTE call utilizing data from my DataRoam pass?

  VoLTE call is done through your phone’s dialer, no application and data required to support your call. You just need to ensure you have activated roaming, enabled VoLTE on your phone and roam on the specified operator