Hotlink RED - General

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• How much is the Hotlink RED starter pack and what is preloaded into the SIM?

  The Hotlink RED starter pack comes with FREE 10GB high speed Facebook every month, preloaded credit of RM5 (valid for 5 days), 300MB high-speed internet (valid for 2 days) & FREE 500MB Basic Internet upon activation.

• What is the voice call & SMS rates?

  Enjoy a flat rate of 15sen/30-sec & 15sen/SMS to all local networks. Video call rate is the same as voice call rate.
  Enjoy Activ10 rates to 10 Hotlink/Maxis friends with rates of 6sen/30sec calls and 1sen/SMS.
  To add Activ10 numbers, dial *100# > Hot Deals > Activ10

• How do I start using the internet? Will I be charged pay-per-use rates at 10sen/10kb?

  With Hotlink RED Plan, you will not be charged pay-per-use rates. To use the Internet, purchase an Internet Pass from Hotlink app (download from Google Play Store & App Store, for FREE).

• How do I manage my account on this plan? E.g. Buy internet passes, check my balance etc.

  For best experience & rewards, download Hotlink app from Google Play Store/App Store. Alternatively, you may dial *100#.

• What is the lifecycle of Hotlink RED Plan?

  Hotlink RED Plan gives you a 5-day active period upon activation with an additional 50-day credit grace period.

• What is ‘credit grace’ period (or known previously as ‘deactive’ period)?

  During the credit grace period, you can only receive incoming calls and SMS. To be able to make call, SMS, & surf the internet, please perform a top up. To avoid service cancellation, top-up before the end of the credit grace period.

• What will happen to my unused credit in credit grace period?

  Your unused credit in grace period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, your unused credit balance will be combined with your top up amount.

• What will happen to my ongoing Internet subscription during the credit grace period?

  During the credit grace period, you will not be able to utilize balance quota from your Internet pass. Top up to continue using your Internet pass.

• What is FREE Basic Internet for Hotlink RED Plan and how do I enjoy it?

  FREE Basic Internet allows you to stay connected on all apps 24/7 for FREE, even when you have run out of quota, at the speed limit of 64kbps. Your FREE Basic Internet will be fully activated within 1 hour after activation of your Hotlink RED Plan.

• Does FREE Basic Internet work when I’m roaming?

  No, it doesn’t. Standard data roaming charges apply. Please visit www.hotlink.com.my/roaming for more info.