Frequently Asked Questions
Hotlink Prepaid Plan
General
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The Hotlink Prepaid starter pack is priced at RM10 and preloaded with RM5 credit. Upon activation, the plan gives you 5 active days and 50 inactive days.
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With Hotlink Prepaid plan, you will enjoy a flat rate of 30sen/60-sec for calls & 15sen/SMS to all local networks. Video call is same rate as voice call.
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To manage your account easily and enjoy our wide variety of rewards, download Hotlink app from Google Play or Apple App Store. Alternatively, you may dial #100* to manage your account.
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Hotlink Prepaid Plan gives you a 5-day active period upon activation with an additional 50 inactive days, also known as credit grace period.
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During the inactive period, you will be able to receive incoming calls and SMS. To make outgoing calls, send SMS & surf the internet, please perform a top up. To avoid account termination and mobile number expiry, top up before the end of the inactive period to keep your Hotlink active.
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Your unused credit during the inactive period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, your unused credit balance will be combined with your top up amount.
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During the inactive period, you will not be able to use the balance quota from your Internet pass. Top up to continue using your Internet pass.
Internet Passes
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Pass Data Price Validity Hotspot Local Voice Unlimited Unlimited data 24Mbps (4G/5G) and
Uncapped 5G (8pm-8am)
RM50 30 days Unlimited Unlimited Unlimited data 12Mbps (4G/5G) and
Uncapped 5G (8pm-8am)
RM40 30 days Unlimited Unlimited Unlimited data 6Mbps (4G/5G) and
Uncapped 5G (8pm-8am)
RM12 7 days Unlimited Unlimited Pantas 70GB (4G/5G) and 30GB (5G)
(Internet quota can be used in Malaysia, Singapore, Indonesia and Thailand)RM60 30 days Unlimited Unlimited 40GB
(Internet quota can be used in Malaysia, Singapore, Indonesia and Thailand)RM45 30 days Unlimited Unlimited 50GB (4G/5G) and 50GB (5G) RM35 30 days Unlimited Unlimited 30GB (4G/5G) and 30GB (5G) RM25 30 days Unlimited Unlimited 10GB (4G/5G) and 10GB (5G) RM10 7 days Unlimited Unlimited 3GB (4G/5G) RM3 1 day Unlimited N/A -
You will be able to enjoy 5G with this rateplan if you meet all the following requirements:
- Using a 5G capable device;
- Your SIM is a 4G LTE SIM. To check, just dial *100*6*1*4# from your phone;
- Enabled 5G settings on your device; and
- Within 5G coverage
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Download Hotlink app from Google Play or Apple App Store to purchase and manage all internet passes. Alternatively, you may dial *100#.
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There is no quota limit to the Unlimited Internet Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.
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We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.
The FUP limit varies for each internet pass; 20GB for 7 days pass and 200GB* for 30 days pass. There’s no quota limit for surfing on reduced speed.
The reduced speed is capped at 512kbps which allows fairly good user experience for video streaming on standard definition, social media apps, internet browsing, etc.
*Promo valid till 31 December 2024
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Unlimited pass users will get to enjoy uncapped speed from 8pm-8am. Quota will be utilizing from the fair usage policy (FUP). Once FUP quota is fully depleted, both 4G and 5G network will experience surfing at a reduced speed capped at 512kbps (all day).
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Your account/ SIM must be active for you to use any services (outgoing call & SMS or browse the internet). You will be able to use your remaining quota once you have topped up.
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The Unlimited Internet Pass with faster speed will take precedence.
E.g. you have an existing Unlimited Internet and Calls (12Mbps) 30-day pass. You purchase another Unlimited Internet and Calls (24Mbps) 30-day pass. All internet browsing will now be at 24Mbps instead of 12Mbps.
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No. They are one-time passes.
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The unlimited voice call includes domestic fixed landlines, mobile lines, emergency numbers and 1800 numbers. Charges may apply to calls made to special numbers (eg. 1300/121/20018).
Hotlink Cashback Voucher
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Pakej Belia is an offer for Malaysian citizen aged below 24. Eligible customers will receive 20% Cashback Voucher with purchase of eligible internet passes. The Cashback Voucher can be used for next eligible internet pass purchase.
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With Cashback Voucher, you will be able to enjoy discount on monthly internet pass purchase via Hotlink App. Eligible customers will receive 20% Cashback Voucher with purchase of eligible internet passes and the Cashback Voucher can be used for next monthly internet pass purchase.
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Users who fulfil the following criteria are entitled for Hotlink Cashback Voucher when they purchase eligible internet passes via Hotlink app:
- Malaysian citizen and aged below 24; or
- Registration was done by a Hotlink/Maxis dealer and user is located in the following states:
- Kelantan
- Terengganu
- Pahang
- Sarawak
- Sabah
- Labuan
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Eligible Internet Pass Price Amount of Cashback Voucher 70GB (4G/5G) and 30GB (5G) with calls
(Internet quota can be used in Malaysia, Singapore, Indonesia and Thailand)
30 daysRM60 RM12 Unlimited data 24Mbps (4G/5G) and uncapped 5G (8pm-8am) RM50 RM10 40GB (Internet quota can be used in Malaysia, Singapore, Indonesia and Thailand) RM45 RM9 Unlimited data 12Mbps (4G/5G) and uncapped 5G (8pm-8am) RM40 RM8 50GB (4G/5G) and 50GB (5G) RM35 RM7 30GB (4G/5G) and 30GB (5G) RM25 RM5 -
You can view and use your Hotlink Cashback Vouchers via Hotlink app only.
To view, go to ‘My Rewards’ tab.
To use, go to Internet tab, select on eligible internet pass and ensure to apply the cashback voucher in “Select Voucher” to enjoy the discount.
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Yes, you will get another RM8 Cashback Voucher if you purchase the eligible 30 days internet pass, even with the Cash Voucher discount applied.
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Hotlink Cashback Vouchers are meant for one time use and are not stackable with other vouchers.
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Yes, do use within 33 days upon receiving the Cashback Voucher.
Need to get in touch with us?
Contact Hotlink Customer Service