How much is the Hotlink Tourist SIM and what will it come with?

The Hotlink SIM starter pack comes preloaded with RM5 credit and 8GB high-speed Internet, both valid for 15 days. It will also include FREE 60 minute(s) domestic calls & FREE 60 minute(s) IDD calls to China & India.

What are the voice call & SMS rates?

Enjoy a flat rate of 15sen/30-sec & 15sen/SMS to all local networks. Video call rate is the same as voice call rate.

How do I use the Internet? Will I be charged pay-per-use rates of 10sen/10kb?

With the Hotlink Tourist SIM , you will not be charged pay-per-use rates. To use the Internet, purchase an Internet Pass by dialing *100#.

How do I manage my account on this plan? E.g. Buy Internet passes, check my balance etc.

To check on your account balances or to purchase additional Internet you may dial *100#.

What is the life cycle of the Hotlink Tourist SIM?

Hotlink Tourist SIM gives you a 15-day active period upon activation.

What will happen to my unused credit after the active period?

Your unused credit after the active period will be forfeited & your line will be terminated.

What will happen to my ongoing Internet subscription after the active period?

All purchased Internet subscriptions will be terminated, unused quota will be forfeited & your line will be terminated after the 15-day period.

What happens if I exhaust my Internet quota?

Once you have exhausted your Internet quota, your browsing speed will be throttled to 64kbps & subjected to our Fair Usage Policy (FUP).

How do I enjoy the Hotlink Tourist SIM benefits?

Please retain the SIM packaging & card and take it to the respective malls' concierges to receive the mall's tourist card, which will entitle you to special discounts & offers at participating merchants. You can find out more details by following the QR code provided on the SIM pack sleeve. Alternatively you can visit https://www.hotlink.com.my/en/plan/tourism-sim/

Frequently Asked Questions

FAQ - Hotlink Plan Upgrade

We strive to consistently bring better value to our customers; hence selected customers will be upgraded from Hotlink legacy plan to Hotlink Prepaid Plan between 12-14 August.
Yes, an SMS will be sent to you on 22 July and 29 July to inform on the FREE upgrade to Hotlink Prepaid Plan. However, you may opt-out by replying NO to 22622 before 9 August.
Hotlink Prepaid plan allows you to enjoy unlimited and high-speed 5G internet. You may purchase uncapped speed internet pass from as low as RM25 with 20GB (4G/5G) + 20GB (5G) and Unlimited calls for 30 days.

For more info, go to https://www.hotlink.com.my/en/faq/products/hotlink-prepaid/
You may continue to use and deplete the quota until it expires.
You may change to Hotlink Prepaid Plan at any time via Hotlink App :

Go to Homepage and click on the top menu ‘Change Plan’ or

Go to Homepage and click “myHotlink” at the bottom menu and click on your rate plan, then click “Upgrade

NOTE: There will be a one-time charge of RM5 for plan upgrade

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Contact Hotlink Customer Service

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Frequently Asked Questions

FAQ - Hotlink Plan Upgrade

Why am I offered to change to Hotlink Prepaid plan?

Will you notify me prior to the upgrade?

Are there any changes in the internet passes, calls, and SMS?

What will happen to my ongoing internet subscription after the upgrade?

What happens if I want to change to Hotlink Prepaid plan in September 2024?

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