Hotlink Postpaid Loyalty Bonus – FAQ

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• What is the Hotlink Postpaid Loyalty Bonus and how does it work?

  As a loyal Hotlink Postpaid subscriber, you will receive double your rate plan data every month (Loyalty Bonus Mobile Internet) as a reward under the Hotlink Postpaid Loyalty Bonus program after you have been with us for more than 6 months.

  The Loyalty Bonus Mobile Internet will be automatically activated for you within 30 days in month 7 or 8.

  Your Loyalty Bonus Mobile Internet will refresh at the beginning of each monthly billing period, and you will continue to enjoy it as long as your service remains active with Hotlink Postpaid plans.

  The reward will be allocated accordingly based on the following rate plans:

  Rate Plan	Reward
  Hotlink Postpaid 30	Additional 2GB(4G/5G)+2GB(5G) mobile internet data
  Hotlink Postpaid 45	Additional 30GB(4G/5G)+30GB(5G) mobile internet data
  Hotlink Postpaid 60	Additional 50GB(4G/5G)+50GB(5G) mobile internet data
  Hotlink Postpaid 70	Additional 70GB(4G/5G)+70GB(5G) mobile internet data

• What is the order of quota to be used when I receive the Loyalty Bonus Mobile Internet?

  The order of the quota that you will use is as follows: -
  
  

  Experiential Passes (Unlimited Music/Unlimited chat)

  Time-based Passes (Daily,14 days, or monthly passes)

  Rewards Passes

  Hotlink Postpaid Free Data Pass

  Loyalty Bonus Mobile Internet

  Rate Plan Base Data

• What happens if I finish the Loyalty Bonus Mobile Internet quota before the end of my bill cycle?

  Once you have depleted the Hotlink Postpaid Loyalty Bonus Quota, you will revert to using your base plan quota, and the bonus data will be refreshed again on your next billing cycle date.

• I am an existing Hotlink Postpaid 40 user, will I still get to enjoy my loyalty qouta?

  Yes, you will continue to enjoy your loyalty quota allocated for Hotlink Postpaid 40, which will be 30GB (4G/5G) and 30GB (5G).

• I am an existing Hotlink Postpaid 30 user and I am currently enjoying a 5GB loyalty bonus. Will my quota now be 2GB (4G/5G) and 2GB (5G)?

  No, for existing Hotlink Postpaid 30 customers, you will still enjoy 5GB of the loyalty quota. The 2GB (4G/5G) and 2GB (5G) is only applicable for new sign-ups of Hotlink Postpaid 30.

• Where do I see the Loyalty Bonus Mobile Internet and its details?

  On your Hotlink app, go to Data Pool page and you will see the Hotlink Postpaid Loyalty Free Pass details and expiry date.

• What happens if I don’t finish my Loyalty Bonus Mobile Internet, can I carry the remaining data forward?

  No, your Hotlink Postpaid Loyalty Bonus will be refreshed even if there is any balance left.

• I am a Maxis customers using other than Hotlink Postpaid plan; will I still be eligible for Loyalty Bonus Mobile Internet?

  No, you must be a Hotlink Postpaid customer with a tenure of more than 6 months to enjoy this.

• What happens if I upgrade or downgrade my Hotlink Postpaid plan?

  If you upgrade or downgrade your Hotlink Postpaid rate plan, you will enjoy the loyalty quota of your new rate plan, and your old rate plan's loyalty quota will drop.