How much is the Hotlink Tourist SIM and what will it come with?

The Hotlink SIM starter pack comes preloaded with RM5 credit and 8GB high-speed Internet, both valid for 15 days. It will also include FREE 60 minute(s) domestic calls & FREE 60 minute(s) IDD calls to China & India.

What are the voice call & SMS rates?

Enjoy a flat rate of 15sen/30-sec & 15sen/SMS to all local networks. Video call rate is the same as voice call rate.

How do I use the Internet? Will I be charged pay-per-use rates of 10sen/10kb?

With the Hotlink Tourist SIM , you will not be charged pay-per-use rates. To use the Internet, purchase an Internet Pass by dialing *100#.

How do I manage my account on this plan? E.g. Buy Internet passes, check my balance etc.

To check on your account balances or to purchase additional Internet you may dial *100#.

What is the life cycle of the Hotlink Tourist SIM?

Hotlink Tourist SIM gives you a 15-day active period upon activation.

What will happen to my unused credit after the active period?

Your unused credit after the active period will be forfeited & your line will be terminated.

What will happen to my ongoing Internet subscription after the active period?

All purchased Internet subscriptions will be terminated, unused quota will be forfeited & your line will be terminated after the 15-day period.

What happens if I exhaust my Internet quota?

Once you have exhausted your Internet quota, your browsing speed will be throttled to 64kbps & subjected to our Fair Usage Policy (FUP).

How do I enjoy the Hotlink Tourist SIM benefits?

Please retain the SIM packaging & card and take it to the respective malls' concierges to receive the mall's tourist card, which will entitle you to special discounts & offers at participating merchants. You can find out more details by following the QR code provided on the SIM pack sleeve. Alternatively you can visit https://www.hotlink.com.my/en/plan/tourism-sim/

Frequently Asked Questions

Hotlink Postpaid eSIM

An eSIM, or embedded SIM, is a digital SIM card embedded into a device, eliminating the need for a physical SIM card. It allows users to activate a cellular plan and switch between carriers without requiring a physical SIM swap.
For new Hotlink Postpaid registrations, eSIM is available at all Maxis Centres and Maxis Exclusive Partners. For existing Hotlink Postpaid users, you may convert to eSIM or transfer it via Hotlink app.
The eSIM needs to be activated via an eSIM-enabled device supported by Maxis. An eSIM activation kit will be provided upon request at any Maxis Centres or Maxis Exclusive Partners. Within the activation kit, you will find an activation card which contains a QR code needed for the setup.
Yes, but your device must be eSIM compatible, and your line must be active (not suspended / barred / terminated). Follow these easy steps to convert your physical SIM to eSIM via the Hotlink app:

Open Hotlink app, go to ‘myHotlink’, and click ‘eSIM Manager’

Read the guide, check your email address, and click ‘Convert to eSIM’

Scan your IC/passport and perform facial recognition to verify your identity

Upon successful verification, tap 'Download & Install eSIM'

Wait for the eSIM to install successfully, then tap 'Done'
Yes, all you need to do is perform eSIM-to-eSIM transfer on the new device via Hotlink app:

Download and open the Hotlink app on your new device, then go to ‘myHotlink’, and click ‘eSIM Manager’

Read the guide, check your email address, and click ‘Transfer eSIM’

Scan your IC/passport and perform facial recognition to verify your identity

You’ll be prompted with acceptance of transfer fee (if any), click 'Agree and Continue'

Once your eSIM is ready, tap 'Download & Install eSIM'

Wait for the eSIM to install successfully, then tap 'Done'

Your eSIM in the old phone will be deactivated once your eSIM in the new phone is activated
Your current device must have a cellular connection and must be able to receive SMS notifications.

Your new eSIM-enabled device must be connected to a stable Wi-Fi connection.

Make sure you are using the latest Hotlink App on your new device.

Your Hotlink Postpaid line must be active with no outstanding payments.
Converting physical SIM to eSIM is FREE, but transferring an eSIM to another device would cost RM10 per transfer.
All Hotlink Postpaid plans are eligible for eSIM and no, you will not be contracted for activating or transferring eSIM.
No, you cannot transfer your eSIM if your line is suspended or barred.
Please visit your nearest Maxis Centre and request for a SIM replacement, and specify that you require a physical SIM. Do note that the usual SIM replacement charge may apply.