HotlinkMU

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• What is HotlinkMU?

  HotlinkMU are personalized deals that's made to your need, created every day just for you.

• Who can get HotlinkMU deals?

  Deals are available to all Hotlink customers, excluding Hotlink Tourist SIM and Hotlink Postpaid.

• Where do I get HotlinkMU deals?

  You can find the deals by logging into Hotlink RED App, shop under 'HotlinkMU'.

• What kind of offers will I get?

  Personalized new deals will be refresh every day based on your usage needs. Offer type includes Internet, Calls, IDD bundles, Top Up and even FREE passes on your lucky day! Be sure to check back HotlinkMU deals everyday to not miss out on your great deals!

• I am offered to 2 top up offers today. Can I accept them all?

  You can only accept 1 offer every day. However you may logon to Red App and accept a new offer the following day on your great deals!

• I have accepted a top up offer. How do I get the top up reward?

  After accepting a top up offer, make a single or cumulative top up as per the required top up amount by 11.59pm on the same day. You will receive the reward within 60mins. Only 1 reward will be granted per day.

• What is HotlinkMU Unlimited Internet and Calls Passes? 

  HotlinkMU Unlimited Internet and Calls pass is a new addition to HotlinkMU daily deals. The pass comes with unlimited internet and calls. Check out your HotlinkMU deals everyday to not miss out on any great deals!

• How can I purchase/check the balance quota of my HotlinkMU Unlimited Internet and Calls Passes?

  Download Hotlink app from Google Play/App Store and go to HotlinkMU to purchase and manage all internet passes. Alternatively, you may dial *888#.

• Can I share the HotlinkMU Unlimited Internet and Calls Passes internet quota with other devices via mobile hotspot?

  Yes, the HotlinkMU Unlimited Internet and Calls Passes allow hotspot to share internet quota with other devices.

• Is there a quota limit to internet usage on the HotlinkMU Unlimited Internet and Calls Passes?

  There is no quota limit to the HotlinkMU Unlimited Internet Passes and Calls Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.

• What is the Fair Usage Policy for HotlinkMU Unlimited Internet and Calls Passes and how does it work?

  We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.

  There’s no quota limit for surfing on reduced speed. The reduced speed is capped at 512kbps which allows fairly good user experience for video streaming on standard definition, social media apps, internet browsing, etc.

• What happens if I purchase another HotlinkMU Unlimited Internet and Calls Pass while having an existing HotlinkMU Unlimited Internet and Calls Pass or Hotlink Prepaid Unlimited Internet Pass?

  The Unlimited Internet Pass with faster speed will take precedence.
  E.g. you have an existing HotlinkMU Unlimited Internet and Calls (5Mbps) 30-day pass. You purchase another Hotlink Prepaid Unlimited Internet and Calls (6Mbps) 30-day pass. All internet browsing will now be at 6Mbps instead of 5Mbps.

• Are the HotlinkMU Unlimited Internet and Calls Passes auto-renewable?

  No.