General

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• How do I top up my Hotlink Prepaid account?

  You can top up your Hotlink Prepaid through:

  1. Hotlink App:
     • Use online banking, credit/debit card, or e-wallet.
  2. Dial *100# on your phone.
  3. Banks, E-Wallets, or Online Partners.

  For more details, check out Hotlink Top-Up.

• Are there any additional charges or fees for prepaid top-ups?

  If you're a Malaysian citizen using MyKad, NRIC, Malaysian Army, or Malaysian Police Identity Card, only the top-up amount will be charged, with no additional fees.

  For non-Malaysian citizens, a 6% Service Tax will be applied to prepaid top-ups.

• How do I know if the transaction was successful?

  After a successful top-up, you will receive an SMS notification and/or a digital receipt sent to the email address you have provided in the Hotlink app.

• Why hasn't my Hotlink credit updated after top-up?

  If your credit still isn't showing, double-check these:

  • Top-Up Ticket: Make sure you entered the correct 16-digit PIN.
  • Debit Card: Ensure your card is enabled for online transactions.

• How long is my credit validity?

  Each RM1 top-up extends your active period by 1 day from the date of top-up.

  Top Up Denominations	Validity
  RM5	5 days
  RM10	10 days
  RM30	30 days
  RM60	60 days
  RM100	100 days

  For Hotlink Pantas (Hotlink Fast), each RM10 top-up or more keeps your account/SIM active for 30 days.

  For example, a RM20 top-up will extend your account/SIM for 30 days, while a RM5 top-up will extend it for 5 days.